LinkedIn Frequently Asked Questions

LinkedIn has an incredibly useful Help Section, but we receive a ton of questions from readers of How to REALLY use LinkedIn asking specific questions about how to use the site, so we’ve gathered together the most frequent questions here, together with all the answers.

Q1. I cannot log in to my LinkedIn Account

If you have difficulty with logging into your LinkedIn Account, it is best to contact the LinkedIn Customer Service. Alas (or luckily ;-)), we are no employees of LinkedIn and cannot help you with this directly.

On every LinkedIn page, whether you are logged in or not, you find the “Help Center” at the bottom left of the page. You will be able to find your question (and the answer to it) already waiting for you there.

If not, towards the top of that page, you will see a “Contact Us” button to click enabling you to directly communicate your question via e-mail.

Q2. I cannot accept a LinkedIn Invitation because LI says that they don’t know my e-mail address

There are 2 possibilities:

1)    If you are still able to log into your LinkedIn Account: Go to “Privacy & Settings” in the drop down menu when you hover your mouse-indicator over your name at the top right of a LinkedIn page.

Underneath your picture on the right, “add” all the e-mail addresses you are currently using and specifically the one people use to send you a LinkedIn Invitation.

The reason for adding all the e-mail addresses you use to your LinkedIn Account is so you can still use one of them to log into your account whenever your default e-mail address is cancelled/no longer used. The other advantage is that if someone invites you to connect using a different email address to the one you have registered in LinkedIn, you won’t be asked to create a new profile.

Delete the e-mail addresses you no longer use from the list.

2)    If you are no longer able to log into your LinkedIn Account: On every LinkedIn page, whether you are logged in or not, you will find the “Help Center” at the bottom left of the page. You will be able to find your question (and the answer to it) already waiting for you there.

If not, towards the top of that page, you will see a “Contact Us” button to click enabling you to directly communicate your question via e-mail.

Q3. I have 2 or more LinkedIn Accounts

If you have more than one account, LinkedIn can help you transfer all your connections to one account and close the other.  This is a manual process and at this time, LinkedIn can’t transfer profile data like recommendations, work experience, pending invitations, or group memberships.

To merge your accounts, contact LinkedIn with the following information:

  1. The primary email addresses of all accounts to prove you own the account.
  2. Tell LinkedIn which account you want to keep.

Q4. How to find and add classmates

  • Go to “Connections” and “Find Alumni” in the drop down menu.
  • At the top of this page you can play with years and change schools
  • At the bottom a list with people’s names appears
  • DO NOT click on the “connect” button, because you will not be able to edit the standard invitation message
  • DO click on a person’s name and then on “view full profile” (again NOT on the “connect” button)
  • You end up on their profile where you DO click the dark blue “connect” button
  • Now you can write a personal message

Q5. How can I send (short) messages, share pdf files and other articles and excerpts to all my LinkedIn Connections

  • Via “Inbox” – “Compose Message” you can send a message to your network (with a link to a pdf or article).
  • When you post a “status update”, automatically the link will be converted to an image or you can add a document. This will be shown on the home page of your first degree network.

It is extremely important that you do not SPAM your network. Just because someone is linked with you does not automatically mean that they are open to commercial messages or other news. Please do reflect carefully on who you want to send what to.

Q6. What is the difference between a free account and a paid account

First of all, with a paid account you get more of what you already have with a free one:

  • More search results (they are limited in the free account)
  • More saved searches

Secondly, with a paid account you can:

  • See a 3rd degree’s last name (in our trainings though, we have a workaround for that ;-))
  • Not only see the 5 people who last looked at your profile, but everybody who has looked at your profile (of people who have ticked their settings that they want to remain anonymous, you will not be able to see who they are when they visit your profile)
  • Send InMails. These are messages you can send to people who are not part of your 1st degree network. We do not advise you to do this when you are searching for new customers for instance. A Magic Mail is far more efficient for that. An InMail however does come in handy when you want to contact someone who has visited your profile – in other words, to use your profile reactively and not proactively.
  • Via “Openlink” indicate that people who do not belong to your 1st degree network are allowed to contact you directly. This can come in handy when you want to lower the threshold for prospects, for instance.

Depending on which paid account you choose, you will get these extras:

  • More search parameters in “Advaced Search”
  • “Sales Accounts”: a built in wizard to define your target group (but you can easily do this also on paper, like we describe in our G.A.I.N Exercise)

You can compare different upgrade options by visiting LinkedIn’s Subscription Comparison Page.

Q7. Transfer a LinkedIn Group to another manager

The previous group manager first has to assign the new person (you) as manager (While in the group, click “Manage” – “Participants” – select the new group manager (you) and make him/her (you) “manager” via “change role”. Next he/she has to transfer the group to the new manager (“Manage” – “Change Owner” – and select the new manager (you).

Q8. Do you have to have a blog or a website to share tips (clarification for Chapter 9 HTRUL book)

You don’t have to have a blog or website to share tips. You simply can post an update and upload an image by clicking on the paperclip symbol in LinkedIn. The length of an update is limited to 600 characters.

A blog is recommended, especially in the long run. Or you can use SlideShare. Both also help to be found in Google.

That’s for the practical part if you want to share an update.

If you want to send your connections a message via LinkedIn:

  1. Keep in mind that not everybody who accepts you as a connection also accepts “commercial mailings”. So be careful who to send this to. This might backfire instead of help you.
  2. You cannot add an image
  3. Length is 7000 characters

Q9. What is the difference between “add contacts” and “add connections”

The LinkedIn jargon can be a bit confusing at times:

  • When you use “add contacts”, you are going to import the names and e-mail addresses of your contacts (listed in your e-mail program)
  • When you use “add connections”, this means you are going to invite your contacts to link with you on LinkedIn

Be careful because with Gmail there is no option to “add contacts”, only “add connections”, which means that you are going to invite every contact in your Gmail account if you click that!

With desktop applications like Outlook or iMail (Mac) you do have the option first to import contacts, which you can then manually select to send a LinkedIn Invitation to.

Q10. How to avoid that your entire address book gets a LinkedIn Invitation to connect

The best way to do this is to go to the contact’s profile and use the blue “Make a connection” button, which enables you then to write them a personal message.

If your connection does not have a LinkedIn profile:

  1. the best thing is to send him/her a regular e-mail indicating how interesting the use of LinkedIn is
  2. or invite them through LinkedIn (which we do not advise, because an impersonal message gets sent):
    1. “Connections” -> “Add Connections”
    2. Option: “E-mail address of no concern”
    3. Click “Separate invitation by e-mail” at the bottom of the page

If you have any other LinkedIn questions you’d like answered, please do contact us.

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